1. Introduction
StellarSand ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our AI consulting services.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Fill out our contact form
- Request information about our services
- Engage our consulting services
- Subscribe to our communications
- Participate in surveys or feedback requests
This information may include:
- Name and contact information (email, phone, address)
- Company name and job title
- Project details and business requirements
- Budget and timeline information
- Communication preferences
2.2 Automatically Collected Information
When you visit our website, we may automatically collect certain information about your device and usage patterns:
- IP address and location data
- Browser type and version
- Operating system
- Pages visited and time spent on our site
- Referring website information
- Device identifiers
3. How We Use Your Information
We use the information we collect for the following purposes:
- To provide and improve our AI consulting services
- To respond to your inquiries and communicate with you
- To qualify potential clients and assess project fit
- To send you relevant information about our services
- To analyze website usage and improve user experience
- To comply with legal obligations
- To protect our rights and prevent fraud
4. Information Sharing and Disclosure
4.1 We Do Not Sell Your Information
We do not sell, trade, or rent your personal information to third parties for marketing purposes.
4.2 Limited Sharing
We may share your information in the following limited circumstances:
- Service Providers: With trusted third-party vendors who assist us in operating our website and providing services
- Legal Requirements: When required by law, court order, or government regulation
- Business Protection: To protect our rights, property, or safety, or that of our clients
- Business Transfers: In connection with a merger, acquisition, or sale of assets
5. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication procedures
- Employee training on data protection practices
- Secure data storage and backup procedures
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:
- Contact form submissions: 3 years from submission date
- Client project data: 7 years after project completion
- Website analytics data: 2 years from collection
- Marketing communications: Until you unsubscribe
7. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your data to another service provider
- Objection: Object to certain processing of your information
- Restriction: Request restriction of processing in certain circumstances
To exercise these rights, please contact us using the information provided below.
8. Cookies and Tracking Technologies
8.1 What Are Cookies
Cookies are small text files stored on your device when you visit our website. We use cookies to improve your browsing experience and analyze website performance.
8.2 Types of Cookies We Use
- Essential Cookies: Necessary for website functionality
- Analytics Cookies: Help us understand how visitors use our site
- Preference Cookies: Remember your settings and preferences
8.3 Managing Cookies
You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
10. Children's Privacy
Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Displaying prominent notices on our website
13. Contact Information
If you have questions about this Privacy Policy or our data practices, please contact us:
14. California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of the sale of personal information
- Right to non-discrimination for exercising privacy rights
15. European Privacy Rights
If you are in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including the rights listed in Section 7 above. Our lawful basis for processing your information includes:
- Consent for marketing communications
- Contract performance for service delivery
- Legitimate interests for business operations
- Legal compliance where required
16. Data Protection Officer
For privacy-related inquiries, you may contact our Data Protection Officer at [email protected] with "Privacy Inquiry" in the subject line.